Compu Connect Education Delivery & Returns Policy

Delivery

We will courier the programs to your physical address which you have supplied us with, within 7 working days in South Africa.

Returns

All sales are firm and returns and refunds will be granted at the sole discretion of Compu Connect Education.

Credits will be issued on approved returns only.

Should you wish to return an item please notify us first to inform us of the reason for your return by contacting us via either:

Returns must be received by us within 21 (calendar) days of the date that we dispatched the item to you. The original delivery charge will not be refunded and the cost for returning the parcel is at your expense, unless the reason for the return is due to an error on our part. Please include your order or invoice number in the box of the return so that your refund can be processed.

We will not be able to accept the return of an item in the following situations:

  • If we receive a returned item later than three weeks after the date of dispatch
  • If the item is not in mint condition (i.e. in the condition in which you received it)
  • If it is a non-returnable item

In any of these cases we will not be able to process a refund and you will be liable for the costs of re-delivering the item to you. It is your responsibility to package the item securely to ensure that it does not get damaged in transit.

Refunds

Refund payments will be made via EFT or Direct Deposit. We require your banking details in order to process your refund.
Your refund will be processed within 30 working days from our receipt of the returned items.