Unlock a whole new world of CX potential.

The bottom line is, customer experience can make or break your business. The biggest factor impacting Customer Experience, is how you engage with your customers. The biggest factor impacting Customer Experience (CX)? How you engage with customers. As the most comprehensive and tightly integrated agent + AI solution available today, Bold360ai is built to break down any and all barriers to help you engage smarter.

Differentiate your business with CX

Create consistent customer experiences

Deliver better customer outcomes

Bold 360ai Solution

Business Objectives

  • Increase Customer Acquisition
  • Enhance Customer Experience
  • Improve Customer Support

Features

  • Live Chat & Messaging
  • Mobile Engagement
  • Agent Productivity
  • AI Self Service
  • Reporting & Analytics
  • Integrations & APIs
  • Privacy & Security
  • Professional Services
360ai

 

Why choose Bold360ai?

Yep, we’ve got the table stakes covered. We support future-proof channels of engagement, synchronize with existing systems to leverage customer data, and are a globally secure platform. But that’s not all.

See what really makes our sauce special

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Bot + Agent
Harmony

Bold360ai bots aren’t just on the frontlines helping customers find answers, place orders, and fix problems 24/7 with a smile. They’re also working overtime behind the scenes advising agents for better customer outcomes.

See how productive your agents can be

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Conversational &
Proactive AI

It’s hard to decipher the reality from the hype around chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our bots are built for conversions from day one.

See how conversational AI is different

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Knowledge &
Insights

Bold360ai locks nothing away. Insights that are fuelled by actual customer experiences are presented in real-time, so you can take immediate action. And you don’t have to front-load your knowledge base with anticipated content. Bold360ai listens to customers to help you exceed their expectations.

 

Testimonials: Discover customer-driven insights 

The proof is in the progress

 

RBS implemented Bold360 and realized lower inquiry handling times all within just 6 weeks.

 

With Bold360, The North Face has raised their CSAT score to 94% (24% higher than the industry average).

 

By leveraging Bold360’s self-service capabilities, Thomas Cook instantly reduced Call centre volume by 20%.